How to Fix Microsoft Store Not Working in Windows 10 and 11

Microsoft Store problems range from a blank white screen to download errors to the app not opening at all. Here's how to fix the most common cases.

Fix 1: Reset Store Cache

The most common fix — clears corrupted cache files:

Win + R → type wsreset.exe → Enter

A black command window opens, does nothing visible for 30-60 seconds, then the Store opens automatically. Try your download again.

Fix 2: Run Windows Store Apps Troubleshooter

Win + I → System → Troubleshoot → Other troubleshooters → Windows Store Apps → Run

This fixes permission and service issues automatically.

Fix 3: Check Date and Time

Incorrect date/time causes Store authentication to fail.

# Sync time with internet server
w32tm /resync /force

Or: Win + I → Time & language → Date & time → Sync now

Fix 4: Sign Out and Back Into Microsoft Account

Win + I → Accounts → Your info → Sign out → sign back in.

In Microsoft Store: click your profile icon → Sign out → sign back in.

Fix 5: Re-register Microsoft Store

# Re-register Store for current user
Get-AppxPackage -AllUsers Microsoft.WindowsStore |
  ForEach-Object {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

# Re-register all Store apps
Get-AppxPackage -AllUsers |
  ForEach-Object {
    Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml" -ErrorAction SilentlyContinue
  }

Fix 6: Reinstall Microsoft Store

# Remove Store
Get-AppxPackage -AllUsers Microsoft.WindowsStore | Remove-AppxPackage

# Reinstall from online source
winget install --id=9WZDNCRFJBMP -e --accept-source-agreements

Fix 7: Check Windows Update

Pending updates sometimes block Store functionality:

Win + I → Windows Update → Check for updates → install all pending updates → restart.

Fix 8: Reset Store via Settings

Win + I → Apps → Installed apps → search Microsoft Store → click three dots → Advanced options → Reset

This resets the app without uninstalling it — similar to a clean reinstall.

Fix 9: Check Proxy Settings

Store uses its own connection and proxy settings can interfere:

# Reset proxy
netsh winhttp reset proxy

Or: Win + I → Network & Internet → Proxy → turn off manual proxy.

Common Error Codes

Code	Meaning	Fix
0x80131500	Network error	Check internet, reset cache
0x80073CF0	App not found	Re-register Store
0x803FB005	Download failed	Reset cache, check disk space
0x80073CF3	Package update failed	Re-register all apps
0xC002001B	Sign-in error	Sign out and back in

Check Store Service

# StorSvc service must be running
Get-Service StorSvc | Select-Object Status, StartType

# Start if stopped
Start-Service StorSvc
Set-Service StorSvc -StartupType Automatic

🔍 Не знаєш що означає код помилки Windows?

Якщо Windows показує код на кшталт 0x80070005, 0x80070002 або 0xC000021A — скористайся безкоштовним інструментом:

→ Декодер помилок Windows — введи код і одразу дізнайся що він означає та як виправити.

Summary

Start with wsreset.exe — fixes 80% of Store problems. If still broken: re-register Store via PowerShell. For sign-in errors: sign out and back in. For download failures: check disk space and proxy settings. For persistent issues: reset or reinstall Store via winget.